Frequently Asked Questions

What services does Infracore offer?

Infracore delivers a diverse range of it support and services. From managing complex IT environments and streamlining cloud solutions to fortifying cybersecurity and offering IT consultations, our focus is leveraging technology to propel businesses forward. Each solution is crafted with the client’s unique needs in mind, ensuring a tailored experience.

How long has Infracore been serving its clients?

Since our inception in 2003, we have dedicated ourselves to offering top-tier IT solutions. For over two decades, we’ve honed our skills, expanded our service offerings, and deepened our industry knowledge in IT support and services.

Which industriaes does Infracore IT serve?

We have delivered our it support and services across various industries including finance, healthcare, biotech, property management, environmental service, and manufacturing. Our experienced team understands the distinct challenges of each sector, ensuring our clients receive services best suited for their operational needs.

What sets your company apart from other it support and services companies?

This is one of our favorite questions! There are many IT support and services companies out there, ranging from sole proprietorships—often attempting to appear larger than they are—to global giants like Wipro, based in India, with over 240,000 employees. We are an IT services firm dedicated to providing support services to mid-size organizations seeking a best-in-class approach. Unlike others, we don’t try to be everything to everyone, and most importantly, we don’t oversell. This focus allows us to deliver exactly what we promise.

How does Infracore ensure the security of my data?

Protecting client data is one of our top priorities. We utilize industry-leading security measures, from advanced encryption methods to ongoing vulnerability assessments. Additionally, our dedicated cybersecurity team stays on the cutting edge of security threats ensuring our client data always remains shielded.

How do you structure your pricing models?

We pride ourselves on transparency and flexibility in our pricing. Depending on the client’s requirements, we offer fixed-rate contracts, T&M projects, and customized support services. We always ensure our clients understand the value they’re receiving for their investment.

What does your disaster recovery plan involve?

Preparedness is key in IT. Our disaster recovery plan is multifaceted. We back up data regularly to multiple secure locations, employ cloud-based failover systems for quick recovery, and have a responsive team on standby. This comprehensive approach ensures business continuity even in unforeseen events.

Can Infracore help with cloud migration?

Certainly! Cloud migration can be daunting, but our seasoned experts simplify the process. We assess current systems, strategize the migration process, and execute the transition, ensuring minimal business disruption.

What steps does the onboarding process for new clients involve?

The journey with new clients starts with a comprehensive assessment of their existing IT landscape. Post-assessment, we offer tailored recommendations followed by a detailed implementation roadmap. Throughout the process, a dedicated account manager ensures seamless communication and alignment.

Do you offer training for the solutions you provide?

We firmly believe in empowering our clients. Beyond providing our services, we equip teams with the knowledge to maximize their productivity. Our training can focus on technical aspects of our services or educating end-users on best practices to improve productivity and security.