Life Science

Fully Managed On-Site IT Department with Service Desk:

Previously reliant on a traditional managed service provider (MSP), our research organization client sought to elevate their support model in preparation for rapid commercialization. Infracore recognized the necessity for seamless integration and deployed a dedicated, full-time team to manage the IT function. This team, comprising an IT Manager, Systems Administrator, and Desktop Support Specialist, collaborated closely with stakeholders across the organization to align IT efforts with broader commercialization objectives. Backed by an Infracore VP of Technology, the team focused on enhancing end-user support capabilities and crafting a comprehensive IT roadmap.

Migration of On-Premises Infrastructure to AWS Cloud:

Transitioning from a research-oriented setup to a commercial operation mandated a shift from occasional system downtime to 24×7 uptime reliability. Infracore engineers orchestrated the migration of essential workloads to the AWS cloud, ensuring compliance with HIPAA requirements for data encryption and security. This included migrating critical systems such as the Laboratory Information Management System and lab management components, paving the way for seamless operations amid a planned facility move.

Migration of Collaboration Platform to Microsoft 365:

Responding to evolving compliance needs and scalability demands, Infracore facilitated the migration of the client’s collaboration platform from a limited version of Google’s G-Suite and on-premises Exchange to Microsoft 365. This transition to Exchange Online and SharePoint Online empowered employees with enhanced productivity tools while ensuring alignment with regulatory standards.

Development of compliant IT processes:

Infracore collaborated closely with the lab and compliance teams to implement robust IT processes compliant with industry regulations. This involved establishing endpoint policies, developing patching procedures for sensitive systems in the CLIA Lab, and implementing backup and recovery systems for production lab equipment, all under the guidance of the client’s leadership.

Build-Out of New Sales, Billing, and Customer Service Departments:

In response to the organization’s transition to commercial operations, Infracore facilitated the establishment of new customer-facing departments. This included deploying workstations managed by Microsoft Endpoint Manager, devising onboarding processes for remote workers, and collaborating with call center software consultants to implement a VoIP-based telephony solution for efficient customer service management.