Infracore vCIO – IT division review

Under the guidance of our virtual Chief Information Officer (vCIO), Infracore deployed engineers to assess critical infrastructure components like Microsoft 365 and financial software platforms. Rapidly gaining insights into the infrastructure’s status and ongoing projects, our vCIO prioritized efforts and crafted an IT roadmap for approval by the client’s executive team and board.

Recognizing cultural challenges within the IT division, our vCIO swiftly intervened. The team was ensnared in a cycle of overwork and unmet expectations, fostering a perception of IT as a bottleneck. Infracore tackled this by establishing clearer communication channels, setting realistic expectations, and prioritizing tasks based on business impact and feasibility. Individual meetings with each team member allowed for a thorough assessment of commitments and capacities, leading to task delegation, renegotiation, or removal as necessary.

Before Infracore’s involvement, project deliverables consistently fell short, eroding trust between IT and business leadership. Improved communication between the two groups clarified requirements and expectations, fostering a more productive relationship. With a focus on high-priority tasks and reduced commitments, overall team productivity surged, enhancing job satisfaction among IT staff.

Technical project execution

Infracore provided additional technical resources when the client’s IT team lacked expertise or capacity for specific projects. The onset of the COVID-19 pandemic prompted a swift adaptation to remote work, necessitating a reevaluation of priorities and a collaborative effort to ensure continuity in growth plans.

vCIO – Senior IT leader identification and onboarding

Assisting the client’s executive team in defining responsibilities and key performance indicators for the new VP of IT, our vCIO played a pivotal role in the screening, interview process, and final hiring decisions for the VP of IT and Director of Cybersecurity roles. Post-hiring, comprehensive onboarding plans facilitated a seamless transition of departmental oversight to these new leaders.