Medical Devices
Infracore: Trusted IT Partner for Medical Device Manufacturers
Infracore provides CIO-level support for a leading Medical Devices company to transform its IT division and drive business growth
The champagne corks were still popping at the leading Medical Devices company. Their latest product, a true game-changer in the field, had taken the market by storm. The once-fledgling company was now a dominant force, poised to become a household name. But with this meteoric rise came a new set of challenges. The company anticipated a tidal wave of new hires, not just domestically, but across the globe. They envisioned a future with offices and research centers buzzing with activity in every major medical hub. This exhilarating prospect, however, also exposed a critical vulnerability: their IT infrastructure. While sufficient for its previous size, it wouldn’t be able to handle the demands of explosive growth in the Medical Devices industry. They needed more than just an IT upgrade; they needed a complete transformation. This transformation wouldn’t be a simple matter of adding more servers and software. It would be a strategic overhaul, a digital backbone built for rapid scaling and seamlessly integrated with their ambitious global expansion plans. It would be the invisible engine powering their people, ensuring communication flowed flawlessly across continents, data security remained impenetrable, and innovation continued to flourish at an accelerated pace. This IT transformation was more than just a necessity; it was the key to unlocking the company’s full potential and establishing it as a true global leader in the Medical Devices industry.
Initially, the client tasked Infracore with addressing their primary challenges, which included:
- Evaluating IT Governance and pinpointing gaps in policies and procedures.
- Assessing IT Infrastructure standards and ensuring compliance with best practices.
- Reviewing the current IT roadmap and aiding in prioritization.
However, shortly after the engagement commenced, the VP of Information Technology departed the organization for a new opportunity. This triggered a shift in priorities and the emergence of new urgent needs:
- Temporarily assuming executive-level IT leadership responsibilities.
- Supervising a team of over 20 full-time equivalents (FTEs) in the IT department.
- Reviving several stalled or delayed projects.
- Mitigating the impact of COVID-19 on IT operations.
- Assisting in the identification and recruitment of a new, permanent IT leader to fulfill the VP of IT role.
Infracore vCIO – IT division review
Under the guidance of our virtual Chief Information Officer (vCIO), Infracore deployed engineers to assess critical infrastructure components like Microsoft 365 and financial software platforms. Rapidly gaining insights into the infrastructure’s status and ongoing projects, our vCIO prioritized efforts and crafted an IT roadmap for approval by the client’s executive team and board.
Recognizing cultural challenges within the IT division, our vCIO swiftly intervened. The team was ensnared in a cycle of overwork and unmet expectations, fostering a perception of IT as a bottleneck. Infracore tackled this by establishing clearer communication channels, setting realistic expectations, and prioritizing tasks based on business impact and feasibility. Individual meetings with each team member allowed for a thorough assessment of commitments and capacities, leading to task delegation, renegotiation, or removal as necessary.
Before Infracore’s involvement, project deliverables consistently fell short, eroding trust between IT and business leadership. Improved communication between the two groups clarified requirements and expectations, fostering a more productive relationship. With a focus on high-priority tasks and reduced commitments, overall team productivity surged, enhancing job satisfaction among IT staff.
Technical project execution
Infracore provided additional technical resources when the client’s IT team lacked expertise or capacity for specific projects. The onset of the COVID-19 pandemic prompted a swift adaptation to remote work, necessitating a reevaluation of priorities and a collaborative effort to ensure continuity in growth plans.
vCIO – Senior IT leader identification and onboarding
Assisting the client’s executive team in defining responsibilities and key performance indicators for the new VP of IT, our vCIO played a pivotal role in the screening, interview process, and final hiring decisions for the VP of IT and Director of Cybersecurity roles. Post-hiring, comprehensive onboarding plans facilitated a seamless transition of departmental oversight to these new leaders.
Infracore’s vCIO assumed a crucial role during a pivotal juncture for the company, steering it through significant growth and navigating the challenges presented by COVID-19. Leading a sizable IT team in the absence of IT leadership, we provided essential guidance and support.
Addressing dysfunction and restoring trust within the IT team and between IT and leadership, Infracore fostered improved team performance and successfully revitalized stalled projects with the aid of our engineers.
Integral to the process was our role in identifying candidates to fill permanent positions such as VP of IT and Director of Cybersecurity. Managing their seamless onboarding, both individuals expressed high satisfaction with the process, feeling well-prepared for their roles thanks to Infracore’s efforts.